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Terms and Conditions

TERMS & CONDITION

TERMS OF USE

This site (the "Site") is owned and operated by Aurospirul  for your information, education and communication. Please feel free to browse the Site; however, your access and use of the Site is subjected to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, the Terms and Conditions Intellectual Property Rights.

All material on this Site ("Material"), including but not limited to text, images, and illustrations etc. is protected by copyrights which are owned and controlled by us.

Information is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional.

PRIVACY POLICY

Aurospirul, we respect your privacy, and we are committed to safeguarding the information you have entrusted to us.  We place a high value on upholding high standards when it comes to protecting the privacy of our community members.  Your preferences as to the use of your information are our priority; we take it seriously, for the protection and proper use of your personal information. At Aurospirul, we respect every individual’s right to privacy. Our relationship with our costumers based on trust  is the most valuable asset and is the very basis of our name and reputation.

CANCELING AN ORDER

To cancel your order, please contact us on 9488084950 or email  spirulina@auroville.org.in  between 9 a.m. – 5 p.m. on weekdays (Mon-Fri). If your order has not been shipped then, we will make every effort to accommodate your request.

But if your order has been shipped then, we cannot authorize your cancellation.

REFUND POLICY

If you do not want a replacement, we will offer you a full refund of the total amount paid. Shipping charges are nonrefundable.  On receipt of the defective/damaged/wrong product at our end, kindly allow up to 5 working days for refunds to be processed. We will keep you updated on the status of your refund from time to time.

 You can return our product properly packed through BLUE DART COURIERS  with the following:

  Original invoice

​To the following address:

​Our address:

Aurospirul, Windarra Farm

605101 Auroville TN India

Contact: 9488084950 or email  spirulina@auroville.org.in 

PLEASE NOTE

Returns are not possible in the following cases:

  • Used products

  • Return request is made outside the specified time frame.

  • Products with tampered or missing serial numbers, including price tags & label

 

MISSING PARCELS

Make sure you fill in your correct address when ordering from us. We cannot take responsibility for the wrong address being used for an order. E-mail us if your product do not arrive and we’ll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address if possible.

For any other questions or clarifications, please contact our customer support at spirulina@auroville.org.in  or through our contact page.

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